Greg Munck

Spring Hill, Florida
gregmunck@gmail.com
linkedin.com/pub/gregory-munck/40/a5b/530
Very short resume

Summary

I have 22 years of experience in IT with 10 years creating and maintaining one of the world's largest Salesforce instances. I am a creative and driven IT Professional skilled at software architecture, design, coding, problem solving, testing, documentation, communication, end-user support, and all aspects Salesforce administration. I support what I create and remain focused on the end-user experience and creating business value. I am a data perfectionist who has operated as the technical lead for interfaces, user management, access controls, monitoring, alarming, and user behavior analytics controls. As a Software Engineer I managed contractors, other engineers, deployments, and project implementations. I am happiest communicating directly with business stakeholders and delivering value and stability to users.

Skills

  • Salesforce Certified Administrator ADM201 - 2019
  • REST API automation with Python and Powershell
  • AWS bucket and file automation
  • Sharepoint automation
  • Big data analytics and automated reporting using Python with Pandas and related libraries
  • HTML and Javascript Typescript libraries for efficient data presentation
  • Microsoft Office automation with PowerShell
  • Local and distributed Database Management for MS SQL, MySQL, and Salesforce
  • Comptia A+ Certification - 2007 Comptia Network+ Certification - 2007 ITIL Foundations Certification - 2013

Experience

Principal Software Engineer at Marriott Headquarters Bethesda Maryland from 11/2015 to 10/2025

  • 2025 - Principal Engineer overseeing all new design and day-to-day support of the Marriott Empower Platform which hosts hotel CRM (GXP), all service desk operations for BonVoy (CEC), North America proactive sales application (ARM), reservation booking application, global project management communication tool (Mission Control), and a newly remade Marriott Boutiques e-commerce site.
  • 2019 - 2024 - As a Sr. Engineer, I continued to manage one of the worlds largest Salesforce instances. Created fully automated tools to manage all aspects of Salesforce adminitration including user management, access auditing and correction, User Behavior Analytics, data correction, duplicate cleanup, alarming, and more. Oversee both onshore and offshore Accenture resources.
  • 2018 - Expanded the successful Salesforce solution to replace Guestware as the primary hotel CRM system for all hotels in the world
  • 2017 - Expanded the successful Salesforce solution to replace Guestware as the primary hotel CRM system at all north american hotels
  • 2016 - Engineered new Mobile Request Salesforce solution for mobile request and chat at 3,400 hotels

Systems Analyst at Marriott Headquarters Bethesda Maryland from 09/2009 to 11/2015

  • Global IR Values in Practice (VIP) Award November 2011 from CIO for Munck1 custom inventory system to manage, monitor, and host documentation for multiple hotel-based applicaitons.
  • Global IR Values in Practice (VIP) Award December 2012 from CIO - Saved many hotels thousands Motorola Mototrbo text solution for Guestware.
  • Top-level support for GuestWare and ScerIS field installations at over 1200 hotels worldwide
  • Enterprise Administrator for Mintek - Transcendent engineering facilities management and maintenace software used by over 4,000 hotels worldwide
  • Performed application testing, troubleshooting, process development, and crafted formal web-hosted documentation
  • Leveraged OS, network, programming, web presentation, and database knowledge to monitor the ongoing effectiveness of rollout initiatives, updates, software improvements, and server health
  • Automated inter-department billing for hotel software usage
  • Automated SSL certificates for hotel servers

Multi-Property System Manager at Marriott from 11/2004 to 09/2009

  • Worked at a total of 15 different hotels in the New England area culminating in managing the IT support of the very largest Marriott hotel in New England and the Ritz-Carlton for the last 2 years.
  • Supported the use of technology in the field as it relates to just about everything at the hotel level.

Education

Bachelor of Business Administration - Major Finance from 2000 to 2004
University Of Massachusetts, Isenberg School of Management - Amherst, MA

Recent Accomplishments | References | Story | Cover Letter