Greg Munck
Spring Hill Florida gregmunck@gmail.com linkedin.com/pub/gregory-munck/40/a5b/530
Information Technology Professional - Software Engineer
20 years in IT. 10 years creating and maintaining one of the world's largest Salesforce instances. I am a creative and driven IT Professional skilled at software architecture, design, coding, problem solving, testing, documentation, communication, end-user support, and Salesforce Administration. >My eagerness to learn new technical skills has helped me become a stand-out asset for my employers. I support what I create and remain focused on the end-user experience and creating business value.
Areas of Expertise
□ Salesforce Certified Administrator specializing in data perfection, interface creation, user management, access controls, monitoring, alarming, and advanced user behavior analytics controls.
□ Software development, deployment, project implementation, and compliance tracking
□ Windows OS server troubleshooting, configuration, and automation
□ Network installation, configuration, and troubleshooting
Technical Proficiencies
▪ Salesforce Certified Administrator ADM201 - 2019
▪ Comptia A+ Certification - 2007
▪ Comptia Network+ Certification - 2007
▪ ITIL Foundations Certification - 2013
▪ Powershell, Python, Javascript functional programming.
▪ Microsoft Security and Active Directory Management
▪ Microsoft Office automation with PowerShell
▪ Web Development: HTML, CSS, JavaScript, JQuery, PHP, ASP
▪ Database Development and Management: MS SQL, MySQL, Salesforce
▪ JQuery plugin experience with jqPlot, Tablesorter, Bing Maps, and many others
Professional Experience - Marriott Principal Software Engineer
Nov. 2015 - Oct. 2025 Marriott Headquarters Bethesda Maryland
- 2025 - Principal Engineer overseeing all new design and day-to-day support of the Marriott Empower Platform which hosts hotel CRM (GXP), all service desk operations for BonVoy (CEC), North America proactive sales application (ARM), reservation booking application, global project management communication tool (Mission Control), and a newly remade Marriott Boutiques e-commerce site.
- 2019 - 2024 - As a Sr. Engineer, I continued to manage one of the worlds largest Salesforce instances. Created fully automated tools to manage all aspects of Salesforce adminitration including user management, access auditing and correction, User Behavior Analytics, data correction, duplicate cleanup, alarming, and more. Oversee both onshore and offshore Accenture resources.
- 2018 - Expanded the successful Salesforce solution to replace Guestware as the primary hotel CRM system for all hotels in the world
- 2017 - Expanded the successful Salesforce solution to replace Guestware as the primary hotel CRM system at all north american hotels
- 2016 - Engineered new Mobile Request Salesforce solution for mobile request and chat at 3,400 hotels
Professional Experience - Marriott Systems Analyst
Sept. 2009 - Nov. 2015 Marriott Headquarters Bethesda Maryland
- Global IR Values in Practice (VIP) Award November 2011 from CIO for Munck1 custom inventory system to manage, monitor, and host documentation for multiple hotel-based applicaitons.
- Global IR Values in Practice (VIP) Award December 2012 from CIO - Saved many hotels thousands Motorola Mototrbo text solution for Guestware.
- Top-level support for GuestWare and ScerIS field installations at over 1200 hotels worldwide
- Enterprise Administrator for Mintek - Transcendent engineering facilities management and maintenace software used by over 4,000 hotels worldwide
- Performed application testing, troubleshooting, process development, and crafted formal web-hosted documentation
- Leveraged OS, network, programming, web presentation, and database knowledge to monitor the ongoing effectiveness of rollout initiatives, updates, software improvements, and server health
- Automated inter-department billing for hotel software usage
- Automated SSL certificates for hotel servers
Professional Experience - Marriott Multi-Property System Manager
Nov. 2004 - Sept. 2009 Hotel Property System Support, New England
- Worked at a total of 15 different hotels in the New England area culminating in managing the IT support of the very largest Marriott hotel in New England for the last 2 years.
- Supported the use of technology in the field as it relates to just about everything at the hotel level.